Terms of service

General Terms and Conditions – Wimper en Brow Benodigdheden

Version: October 2026

Article 1 – Definitions

For the purposes of these General Terms and Conditions:

  1. Wimper en Brow Benodigdheden: The company offering professional products, supplies and training courses through its online store.

  2. Customer: Any natural or legal person placing an order or entering into an agreement with Wimper en Brow Benodigdheden.

  3. Business Customer: A customer acting for purposes relating to their trade, business, craft or profession.

  4. Consumer: A natural person acting for purposes outside their trade, business, craft or profession.

  5. Products: All goods offered by Wimper en Brow Benodigdheden.

  6. Agreement: Any agreement between Wimper en Brow Benodigdheden and the customer.

  7. In Writing: Communication by letter, email or another durable electronic communication method.

Article 2 – Company Information

Wimper en Brow Benodigdheden

Address: Prisma 59, 3364 DJ Sliedrecht, The Netherlands

Telephone: +31 (0)184 633 050

Email: info@wimperenbrow-benodigdheden.nl

Website: www.wimperenbrow-benodigdheden.nl

Chamber of Commerce (KvK) Number: 64891070

VAT Identification Number: NL002137754B43

Article 3 – Applicability

  1. These General Terms and Conditions apply to all offers, orders, deliveries and agreements involving Wimper en Brow Benodigdheden.

  2. By placing an order, the customer acknowledges having read and accepted these terms, provided they have been made available appropriately before the agreement is concluded.

  3. Deviations from these terms are only valid when agreed upon in writing.

  4. If any provision is found to be invalid, the remaining provisions shall remain in effect.

  5. Mandatory statutory provisions shall always take precedence over conflicting provisions in these terms.

Article 4 – Professional Customers

  1. Wimper en Brow Benodigdheden is a professional wholesaler specialising in eyelash and eyebrow treatment products.

  2. Our online store is intended for beauty professionals, salons, training academies and aspiring entrepreneurs.

  3. A Chamber of Commerce registration is not required to place an order.

  4. By placing an order, customers confirm that the products are being purchased for business or professional purposes.

  5. Customers are responsible for determining whether the products are suitable for their intended professional use and whether specific knowledge or training is required.

  6. If a customer legally qualifies as a consumer, all applicable mandatory consumer rights remain fully protected.

Article 5 – Offers and Product Information

  1. Wimper en Brow Benodigdheden strives to provide complete and accurate product information.

  2. Product images are provided for illustrative purposes. Actual colours may vary slightly due to screen settings.

  3. Obvious errors or mistakes in prices, descriptions or offers are not binding to the extent permitted by law.

  4. Wimper en Brow Benodigdheden reserves the right to modify its product range and future offers.

  5. Professional products must be used in accordance with the applicable instructions, warnings and safety guidelines.

Article 6 – Prices and Payment

  1. Our online store is intended for business customers. Displayed business prices exclude VAT unless expressly stated otherwise.

  2. Any applicable shipping costs will be displayed before checkout is completed.

  3. Where consumer protection legislation applies to a purchase, all legally required pricing and consumer information will be provided in accordance with applicable law.

  4. Payment must be made using one of the available payment methods.

  5. Orders will be processed in accordance with the payment conditions stated during checkout.

  6. Where deferred payment has been agreed, payment must be completed within the agreed period.

  7. Late payment may result in statutory interest and reasonable debt collection costs, subject to applicable law.

Article 7 – Orders and Formation of the Agreement

  1. Customers are responsible for providing accurate order, contact and delivery information.

  2. After placing an order, the customer will receive an electronic confirmation.

  3. An agreement is concluded when Wimper en Brow Benodigdheden accepts the order, without prejudice to any applicable statutory rights.

  4. If a product unexpectedly becomes unavailable, the customer will be informed.

  5. If a product cannot be supplied, any amount already paid for that product will be refunded unless the parties agree on an alternative solution.

Article 8 – Delivery and Shipping

  1. Orders are processed on business days.

  2. We aim to dispatch orders placed and paid for before 11:45 PM on regular shipping days on the same day, subject to stock availability and order processing requirements.

  3. Delivery times are estimates and do not constitute guaranteed delivery dates.

  4. Pre-order items may require additional delivery time. If an order contains a pre-order item, the entire order will generally be shipped once all products are available.

  5. Shipping charges and any free shipping thresholds are specified in our Shipping Policy.

  6. Customers must provide accurate shipping information and report any errors as soon as possible.

  7. For business deliveries, the risk transfers to the customer when the products are handed over to the carrier, unless otherwise agreed in writing or mandatory law provides otherwise.

  8. For consumer purchases, the risk generally remains with Wimper en Brow Benodigdheden until the consumer or a designated third party receives the products, in accordance with applicable law.

  9. Delays caused by carriers do not release Wimper en Brow Benodigdheden from any applicable statutory delivery obligations.

Article 9 – Returns and Right of Withdrawal

Business Orders

  1. Business customers do not automatically have a statutory 14-day right of withdrawal.

  2. Business returns must be requested in advance by email and approved in writing by Wimper en Brow Benodigdheden.

  3. A return request may be submitted within 14 days of receiving the order. Approval depends on the type and condition of the product.

  4. Products must be unused, undamaged and, where reasonably possible, in their original packaging.

  5. Adhesives, liquids, tweezers and products whose hygienic or safe condition cannot be verified are not eligible for business returns, unless the product has a defect for which Wimper en Brow Benodigdheden is responsible.

  6. Return shipping costs for voluntarily accepted business returns are the responsibility of the customer unless otherwise agreed.

  7. Once an approved business return has been received and inspected, the agreed refund will be issued within 14 days.

Orders Subject to Consumer Protection Law

  1. If a customer legally qualifies as a consumer, the statutory right of withdrawal generally applies for 14 days, subject to legal exceptions.

  2. Consumers may exercise this right by submitting an unequivocal withdrawal statement within the statutory period or by using the available online withdrawal function.

  3. Following withdrawal, consumers generally have an additional 14 days to return the products.

  4. Direct return shipping costs are the responsibility of the consumer unless otherwise agreed or required by law.

  5. Sealed products that are unsuitable for return due to health protection or hygiene reasons may be excluded from withdrawal if the seal has been broken after delivery and the legal requirements are met.

  6. Refunds will be issued within the statutory period, including any standard delivery charges that must legally be refunded. Where permitted by law, reimbursement may be withheld until the products have been received or proof of return shipment has been provided.

  7. The statutory right of withdrawal does not affect consumer rights relating to defective products.

Article 10 – Warranty and Product Complaints

  1. Wimper en Brow Benodigdheden aims to supply products of good quality that conform to the agreement.

  2. Customers should inspect their delivery within a reasonable period after receipt.

  3. Any damage, incorrect deliveries or suspected product defects should be reported as soon as possible.

  4. Business customers must report complaints within a reasonable period after discovering the issue. What constitutes a reasonable period depends on the product and the circumstances.

  5. Complaints may be submitted to info@wimperenbrow-benodigdheden.nl, including the order number and a description of the issue.

  6. If a defect is attributable to Wimper en Brow Benodigdheden, an appropriate solution will be offered, such as repair, replacement or a refund, in accordance with applicable legal and contractual obligations.

  7. Damage caused by improper use, incorrect storage, use beyond the product's shelf life or failure to follow instructions is not covered by warranty to the extent that such conduct caused the defect.

  8. Any manufacturer's warranty does not affect applicable statutory rights.

Article 11 – Professional Use and Safety

  1. Many products in our range are intended exclusively for professional use.

  2. Customers are responsible for having sufficient knowledge and skills to use products correctly and safely.

  3. Customers must follow all instructions for use, safety warnings, storage requirements and expiry information.

  4. Products must not be used for purposes for which they are not intended.

  5. If customers are uncertain about a product or treatment, we recommend contacting us before use.

  6. Wimper en Brow Benodigdheden is not liable for damage caused solely by demonstrably improper use by the customer, to the extent such liability may legally be excluded.

Article 12 – Training Courses and Education

  1. Additional terms may apply to training courses and educational programmes. These will be made available when booking.

  2. The content, location, duration, price and any admission requirements will be specified for each training course.

  3. Training may include theoretical and/or practical components.

  4. Participation in training does not guarantee specific commercial results.

  5. Cancellation and rescheduling conditions will be clearly communicated before the training agreement is concluded.

  6. Any statutory rights applicable to training agreements remain unaffected.

Article 13 – Liability

  1. Wimper en Brow Benodigdheden is liable for damage to the extent attributable to it under applicable law or the agreement.

  2. For business agreements, liability for indirect damage, including consequential losses, loss of profits and business interruption, is excluded to the extent permitted by law.

  3. For business agreements, liability for direct damage is limited to the invoice amount of the relevant order, to the extent such limitation is legally enforceable.

  4. These limitations do not apply in cases of intentional misconduct or deliberate recklessness by Wimper en Brow Benodigdheden or its management, or where liability cannot legally be limited.

  5. Customers remain responsible for the proper use, storage and application of professional products.

  6. Statutory consumer rights and applicable product liability obligations remain unaffected.

Article 14 – Force Majeure

  1. Force majeure refers to circumstances beyond the reasonable control of Wimper en Brow Benodigdheden that prevent the fulfilment of contractual obligations.

  2. Such circumstances may include serious transport disruptions, government measures, natural disasters, fires and unforeseen supply chain disruptions.

  3. In the event of force majeure, affected obligations may be suspended to the extent and for as long as performance is genuinely impossible.

  4. If the force majeure situation continues for an extended period, the parties may terminate the agreement to the extent permitted by law.

  5. Any applicable statutory refund rights remain unaffected.

Article 15 – Intellectual Property

  1. All text, images, photographs, videos, designs, logos and other website content are the property of Wimper en Brow Benodigdheden or their respective rights holders.

  2. These materials may not be copied, distributed or used commercially without prior written permission, unless permitted by law.

  3. Third-party brand names and logos remain the property of their respective owners.

Article 16 – Complaints and Disputes

  1. Complaints may be submitted to info@wimperenbrow-benodigdheden.nl.

  2. We aim to provide a substantive response within 14 days. If additional time is required, customers will receive an acknowledgement and an indication of the expected processing time.

  3. The parties will first attempt to resolve disputes through mutual consultation.

  4. All agreements are governed by Dutch law.

  5. Business disputes shall be submitted to the competent Dutch court in accordance with applicable law, unless the parties validly agree otherwise.

  6. For consumers, this choice of law does not affect any mandatory protections provided by the laws of their country of habitual residence.

  7. If Wimper en Brow Benodigdheden participates in a recognised complaints or dispute resolution scheme, customers may use that scheme in accordance with its applicable terms.

Article 17 – Privacy and Personal Data

  1. Wimper en Brow Benodigdheden processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

  2. Personal data may be processed for purposes including order fulfilment, delivery, customer service and statutory administrative obligations, where a valid legal basis exists.

  3. Further information about the processing of personal data is provided in the Privacy Policy available on our website.

  4. Privacy-related questions may be sent to info@wimperenbrow-benodigdheden.nl.

Article 18 – Amendments and Final Provisions

  1. Wimper en Brow Benodigdheden may amend these General Terms and Conditions for future agreements.

  2. Existing agreements will generally remain subject to the terms applicable at the time they were concluded, unless otherwise validly agreed.

  3. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

  4. In the event of discrepancies between the Dutch and English versions, the Dutch version shall prevail to the extent permitted by law.

Contact

Wimper en Brow Benodigdheden
Prisma 59
3364 DJ Sliedrecht
The Netherlands

info@wimperenbrow-benodigdheden.nl