Returns & Refund Policy

We want you to be 100% satisfied with your purchase. If you are not completely happy with your order, you may return it in accordance with our return policy.

Return Period

You have 14 days from the date you receive your order to request a return. Once your return has been registered, you have an additional 14 days to send the product back to us.

Return Conditions

• The product must be unused and in its original packaging.

• The product must not be damaged.

• Hygiene products (such as lash kits) can only be returned if the packaging is unopened.

• PLEASE NOTE: Adhesives and tweezers are non-returnable, except where required by law.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product is defective or we have made an error with your order. In such cases, we will cover the return shipping costs.

Refunds

Once we have received and inspected your return, we will issue a refund within 14 days using your original payment method.

How to Request a Return

To request a return, please email info@wimperenbrow-benodigdheden.nl with your order number and the reason for your return.