Shipping Policy

1. Shipping Costs

Country	Shipping Costs	Free Shipping
Netherlands	€6.95	Orders over €149 excl. VAT
Belgium	€9.95	Orders over €149 excl. VAT
Germany	€10.75	Orders over €149 excl. VAT
France	€13.50	Orders over €250 excl. VAT
Italy	€14.25	Orders over €250 excl. VAT
United Kingdom	€17.00	Orders over €250 excl. VAT
Switzerland	€21.75	Orders over €250 excl. VAT
Luxembourg	€11.50	Orders over €250 excl. VAT
Denmark	€14.50	Orders over €250 excl. VAT
Other Countries	€25.00	Orders over €500 excl. VAT

2. Delivery Times

Order before 11:45 PM – Shipped the Same Day!

• Netherlands: 1–2 business days

• Europe: 3–7 business days

• International: 7–14 business days

Does Your Order Include a Pre-Order Item?

If your order contains a pre-order item, your entire order will be shipped once the pre-ordered product becomes available.

This means delivery may take a few days longer than usual. We only offer products for pre-order when we are certain that new stock is already on its way.

3. Shipping Information

Orders are processed on business days. Once your order has been shipped, you will receive a confirmation email with your tracking information.

Please Double-Check Your Shipping Details

Wimper en Brow Benodigdheden is not responsible for incorrect shipping information provided during checkout.

Shipping labels are automatically generated using the details entered when placing your order. Please make sure all information is correct before completing your purchase.

Once your order has been dispatched, we may no longer be able to make changes to the shipping details. Customers are responsible for ensuring that their delivery information is accurate.

Delivery Delays with PostNL

Wimper en Brow Benodigdheden cannot guarantee delivery times provided by PostNL.

Under normal circumstances, PostNL delivers orders within the Netherlands on the next business day. However, occasional delays may occur.

If no one is available at the delivery address, PostNL may attempt delivery again or redirect your parcel to a nearby collection point.

Please note that PostNL no longer leaves paper delivery notifications in your mailbox. We therefore recommend keeping an eye on your Track & Trace updates.

Also, please be aware that parcel deliveries may take place at different times than regular mail deliveries.

4. Haven't Received Your Order?

If your order has not arrived, please contact us at info@wimperenbrow-benodigdheden.nl and include your order number.

We will be happy to assist you.